Returns & Exchanges
At Levin Furniture & Mattress, we want you to love your home. If you are not completely satisfied with your purchase, we offer a comprehensive return and exchange process to ensure your peace of mind.
Initial Inspection
Thoroughly inspect your furniture or mattress upon delivery or pickup and report any visible damage or defects to our team within 24 hours.
Contact Customer Care
Reach out to our dedicated service department to initiate a return request and verify eligibility based on your specific item and purchase date.
Schedule a Pickup
Once your return is authorized, our logistics team will coordinate a convenient time to collect the item from your residence for a nominal restocking fee.
Refund Processing
After the item is received and inspected at our warehouse, your refund will be processed to the original form of payment within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing